Refund policy
Noel’s Collection — Return & Refund Policy
RETURN & REFUND POLICY
At Noel’s Collection, we want you to love your purchase. If you are not completely satisfied, we accept eligible returns within 14 days of delivery.
Eligibility for Returns
- Items must be unworn, unused, and in their original condition.
- All original tags, packaging, and accessories must be included.
- Items that have been worn, washed, altered, damaged, stained, or show signs of use are not eligible for return.
- Sale items, clearance items, and final-sale items are not eligible for returns or refunds.
- Due to hygiene reasons, certain accessories may be final sale.
How to Request a Return
Please contact Noel’s Collection within 14 days of receiving your order with your order number and reason for the return. We will provide return instructions if your return is approved.
Refunds
Once your return is received and inspected, you will be notified whether your refund has been approved. Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for your bank or payment provider to process the refund.
Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging so we can assist you.
Exchanges
We do not guarantee exchanges due to limited inventory. If you need a different size or item, you may return the eligible item and place a new order.
Noel’s Collection reserves the right to refuse a return that does not meet the requirements of this policy.
All sales are subject to this Return & Refund Policy.